Frequently Asked Questions and Answers


We are committed to making sure that you holiday in Far North Queensland is as close to perfect as possible


About Cairns Weather

Tropical North Queensland temperature ranges from 22-29º Celsius (75-85º Fahrenheit)  which makes our region perfect all year round  to enjoy water activities including snorkeling and scuba diving

Are life Jackets available?

life jackets are certainly available if we need them in an emergency.  We provide snorkel noodles and strongly recommend the use of wetsuits which also provide buoyancy and protect you from sunburn and coral cuts

Will I get Seasick? 

we certainly hope not – we do have complimentary ginger tablets onboard Reef Encounter, Reef Experience & Compass Cruises and stronger medication to purchase

  • What is the cancellation policy? requires 48 hours advance to make any changes or cancel a booking. The cancellation fees are as follows:

20% cancellation fee 30 days or more prior to departure.
50% cancellation fee if within 30 days prior to departure.
100% cancellation fee within 14 days prior to departure.
Schedules are subject to change.

  • Will I need travel insurance and dive insurance?

Travel insurance and dive insurance are highly recommended. Please be aware that trip cancellations, scuba diving and in-water activities are not covered by all travel insurance companies. Please read the wording of your policy carefully. In a medical emergency, any evacuation, vessel relocation or medical expenses are the financial responsibility of that passenger.

We strongly recommend the purchase of travel and dive insurance.

Are there stingers?  there is a small chance of stingers on the Great Barrier Reef although rare Irukandji can be found on the Outer Barrier Reef.   We recommend the use of wetsuits and or stinger suits which are available to hire onboard most tourist reef vessels


Chironex Fleckeri (box jellyfish) are found in coastal waters north of Gladstone on Queensland’s nothern coast.  Chironex Fleckeri breed in mangrove swamps and are numerous after rain being flushed out of rivers and creeks towards beaches.  A sting from a box jellyfish can be fatal so please use the enclosed swimming nets when visiting North Queensland