Great Barrier Reef Budget Cruise
Payment Policy
We accept Visa Card or Mastercard, E-Way and PayPal.
Please call to confirm your trip 48 hours in advance on +61 7 40372700
Cancellation Policy
COVID Policy
For All bookings during COVID-19.
If your booking is affected for any reasons during COVID, we will allow you to change your travel date.
If you are unsure when you will travel, your booking will be open dated with NO expiration date.
Cancellation Policy
Cancellation fees are as follows
20% cancellation fee 30 days or more before departure
50% cancellation fee if within 30 days before departure
100% cancellation fee within 14 days before departures
Schedules subject to change without notice
Scuba Diving Insurance
All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes trip cancellation insurance and Evacuation & Medical cover for scuba diving.
Please be aware that not all Travel Insurance companies cover scuba diving and in-water activities. Please read the wording of your policy carefully.
Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency. We strongly recommend the purchase of dive insurance.
Cancellation / Rescheduling Policy
We reserve the right to change vessel, dive locations, and prices without notice.
Please note we must receive at least 48 hours' notice from you when choosing to cancel or reschedule a reservation. Cancellation refunds are not given within 48 hours' notice. This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.
Please refer to the Trade Practices Act 1974. Travel Insurance is highly recommended.
Please contact our office if you require any further information.
Terms And Conditions
• No alcohol may be consumed prior to in water activities
• Children’s prices are from 4 – 14 years of age
• We require 48 hours’ notice if you wish to re-schedule your booking
• Locations, vessels and itineraries are subject to change without notice due to unforeseen circumstances , but with full consideration of your enjoyment
• All Reef Levies and EMC charges are included in your booking price
• Please remember you need to allow 24 hours from your last dive before flying.
• If you are considering Scuba Diving you will be required to complete a medical questionnaire before participating in any scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Australian Standards 'AS4005.1' Medical Certificate can be shown to the Dive
Instructor. This medical certificate must be performed pursuant to the Australian standard AS.4005.1. (Queensland Dive Laws). If you are unsure of a particular medical condition
or medication, please check with our office before booking any scuba dive activities.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of
baggage, delay or personal injury.
• We strongly recommend everyone has their own travel insurance, and scuba diving insurance where applicable.
Please refer to Trade Practices Act 1974.
SCUBA DIVING - Important Information
It is not our company’s decision regarding these laws - we are regulated by the Queensland Government
• You will be required to complete a Medical Questionnaire before participating in any Scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on
board.
For example: Asthma or wheezing or use of an inhaler, brain spinal cord or nervous/anxiety disorder, chronic bronchitis or persistent chest complaint, chronic sinus, collapsed lung (pneumothorax), diabetes mellitus, chest surgery, epilepsy, fainting, seizures or blackouts, heart disease of any kind, high blood pressure, recurrent ear problems when flying, tuberculosis and any other long-term lung disease. However medical conditions are not limited to the aforementioned there are many other conditions.
• If you are unsure of a particular medical condition or medication, please check with our Office before booking your dive.
• It is the Passenger's Responsibility to be proactive in relation to their medical conditions and taking of medications to ensure they are ok to scuba dive if they wish to do so
on the day.
• If you have not been proactive in checking with our office regarding any medical issues prior to your Reef Trip, you must be aware that details of your medication will be sent
to the Queensland Dive Doctors on the Day of Travel. This can be difficult for the Dive Doctors as they do not know your medical history. We can only give them information
submitted to us on your medical form so please understand that the dive Doctor may require a full dive medical to clear you to dive.
• Prior and existing Medical conditions where medication is not being taken cannot be sent to the Dive Doctors therefor important to contact our office.
• Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication that this is the decision from the Queensland Dive Doctors and their
decision is final.
• DO NOT presume that by taking medication is controlling your medical conditions and you should be fine to scuba dive as it is the medication that can be the problem when
scuba diving.
• No refunds on uncompleted dives.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please remember you need to allow 24 hours from your last dive before flying.
• If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba
Dive, Please Contact Our Office on 07 4037 2700 or email us at [email protected], we will be only too happy to help you and can contact the Dive Doctors before your
trip to see whether you will need a dive medical or not. Alternatively, consult your own Doctor for a Dive Medical using the Australian Standard Forms 'AS.4005.1
Atherton Tablelands Waterfalls Tour
Payment Policy
We accept Visa Card or Mastercard and PayPal Please note any dietary or other requirements in the booking message. If you are purchasing bus transfers with your tour, please include the name and location of your accommodation & expect to be contacted with a pickup time. Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
Cancellation Policy
COVID Policy
For All bookings during COVID-19.
If your booking is affected for any reasons during COVID, we will allow you to change your travel date.
If you are unsure when you will travel, your booking will be open dated with NO expiration date.
Cancellation Policy
Cancellation fees are as follows
20% cancellation fee 30 days or more before departure
50% cancellation fee if within 30 days before departure
100% cancellation fee within 14 days before departures
Schedules subject to change without notice
Scuba Diving Insurance
All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes trip cancellation insurance and Evacuation & Medical cover for scuba diving.
Please be aware that not all Travel Insurance companies cover scuba diving and in-water activities. Please read the wording of your policy carefully.
Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency. We strongly recommend the purchase of dive insurance.
Cancellation / Rescheduling Policy
We reserve the right to change vessel, dive locations, and prices without notice.
Please note we must receive at least 48 hours' notice from you when choosing to cancel or reschedule a reservation. Cancellation refunds are not given within 48 hours' notice. This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.
Please refer to the Trade Practices Act 1974. Travel Insurance is highly recommended.
Please contact our office if you require any further information.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services. It is recommended all bookings are confirmed 48 hours in advance of the tour departure by calling +61 7 4051 5777. We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice. Neither this site, nor any associated company or agent advertised through this site is responsible for costs or losses resulting from alterations, cancellations, loss of baggage, delay or personal injury. We strongly recommend everyone has their own travel insurance, and scuba diving insurance where applicable.
This TERMS AND CONDITIONS OF USE also includes our policies on:
•Conditions of Sale
•Refund, No-Show and Cancellation Policy
•Security Policy
•Fraud Policy
The web site bookconfirm.com and all partner sub-sites are owned and operated by Bookconfirm 37 Venner Road Annerley, Qld Australia ( 'We', 'Our' or 'Us'). Any reference to YOU includes any employees, agents or persons accessing and using this website to purchase or book any product. Any use of the word 'tour' incorporates anything we or Operators take bookings for on our or their websites including, bu not limited to: Sightseeing tours, rockclimbing and scuba diving courses/packages, bus trips, boat trips and spa or beuty packages.
We operate this service on behalf of Tour and Accommodation providers, as well as Tourism Associations ('Operator'). We are not a travel agent, nor do we consult on accommodation or travel. We provide booking and reservation software that allow Tour and Accommodation Operators to sell their products via various online formats. All content and information on this website is created and managed by the individual Operators. As such we do not require a travel agent's licence. We provide this service at an agreed processing fee.
All terms and conditions displayed here are to be read together with any other policies and conditions displayed elsewhere in this (and the Operator's) web site. This includes any terms and conditions that may be printed on the confirmation email or displayed anytime during the tour booking process. All claims whatsoever are the sole responsibility of the relevant Travel Operator and to the extent permitted by the law. We have no liability to you.
When You make a purchase on this web site You agree to be bound by the Terms and Conditions comprising the Conditions of Use, Conditions of Sale, Refund, No-Show and Cancellation Policy, Security and Fraud Policy and Privacy policy as described herein and displayed elsewhere on this website.
Your privacy is respected and we are obligated to protect your privacy by law. We use the latest up to date security technology to ensure the protection of your details.
We may alter or change the terms and conditions from time to time and by using this service you agree to be bound by any such alterations or changes and use of this site is restricted to personal use and reference only.
The images, text, logos and artwork contained within this site are copyright to Us and/or the licensee owners and used by permission all rights reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise, transmitting in any form or by any means in whole or in part is prohibited.
We will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from Your access to, or use of, or inability to use the web site and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not We know of the possibility of such damage to the extent permitted by law.
We limit Our maximum liability to You whether for breach of these terms or in negligence or in any other tort or for any other common law or statutory cause of action arising in relation to these terms, the site or the content available through the site is limited to $100 Australian dollars to the extent permitted by law.
This agreement shall be governed by the laws of the State of Queensland, Australia.
CONDITIONS OF SALE
All Prices can be displayed in your preferred currency, however, although all care is taken to procide up to date exchange rates the prices displayed in any currency other than Australian Dollars are approximate. We only transact in Australian dollars (AUD) and take no responsibility for currency fluctuations.
Online sales will cease when the number of available products for a specific date have been sold or at a time otherwise specified by the Operator.
Purchases are not transferable without written consent from the Operator that the product is booked with.
The Operator reserves the right to alter the date, the itinerary and duration of the booked product and/or activities as advertised without prior notice. However, if an Operator cancels or changes the date for a tour/ /accommodation for which You have booked and providing You have not given consent or agreed to this change You will be able to apply for a full refund of any payment already made for that tour/accommodation. There may be an administration charge for this refund. Any such application should be made directly with the Operator. We will assist in case a resolution with the Operator cannot be reached.
It is illegal to re-sell your purchase for profit or gain and any person or company caught attempting to do so shall be prosecuted to the full extent of the law.
We and the Operator reserve the right not to sell tour/accommodation products to any person, agent or company.
Any details provided will be checked for their validity to prevent fraud. Credit card fraud increases the cost of tour/accommodation products. If We suspect fraud We reserve the right to request certain proof of identity documents prior to confirming a booking. If You attempt to make fraudulent transactions on our site(s) we will prosecute to the full extent of the law.
The operator may have their own conditions and We recommend You view these prior to purchase. They are usually available on the operators' web sites or elsewhere on this web site. If you are unsure about an operator's conditions of sale please contact the operator or bookconfirm prior to booking using the 'contact us' link on this or the operator's website.
Some tours may require a certain level of fitness. If you have any doubts about your ability to participate in these activities please contact the Operator prior to booking using the 'contact us' link at the top of this or the operator's website.
We strongly recommend you take out travel insurance prior to your booking. This MAY compensate you for any illness, injury, loss/damage prior to booking and or partaking in any products sold via this website. These policies MAY cover both personal injuries and not being able to travel on confirmed departure dates.
Note: Your Credit Card statement will itemise a purchase as a charge from "BOOK CONFIRM Indooroopilly AUS".
REFUND, NO-SHOW AND CANCELLATION POLICY
1.Rescheduled Tour/Accommodation date: The Operator reserves the right to alter the, date, time of tour and/or duration. If the tour or booked accommodation date is rescheduled then Your purchase of the advertised product will remain valid. If You cannot attend on the rescheduled date We will refund to Your purchase. There may be an administration charge for this refund. This will be done in a timely manner, provided that the original tour/accommodation proof of purchase is presented. Please email the Operator directly to request a refund.
2.Cancellation: If the tour/accommodation dates are cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Operator then refunds shall be at the Operators absolute discretion. If the booking is cancelled for any other reason, We will refund to you, provided that the original tour/accommodation proof of purchase is presented. There may be an administration charge for this refund. Please email the Operator directly to request a refund. Bookconfirm transacts in Australian Dollars (AUD) only and accepts no responsibility for currency fluctuations.
3.No Show: (failure to appear for tour/accommodation booking). We fulfil Our commitment to You for the sale of tour/accommodation products by emailing the ticket/receipt to You. Please email the Operator directly to request a refund.
4.Refunds, Exchanges, transfers: Any refunds requested by YOU will incur a fee of 5% of the total tour price. **There may also be additional charges added by the Tour Operator**. These fees are usually found on the Operators website or in the confirmation email we send you upon your booking. Please email the Operator directly to request further information regarding their refund policy or to request a refund. We will not be responsible for contacting the Operator on your behalf. Bookconfirm transacts in Australian Dollars (AUD) only and accepts no responsibility for currency fluctuations.
5.Deposit Only bookings: Any deposits paid for tours or accommodation are non-refundable under any circumstances. If the amount you have paid in advance for your booking is less than the amount payable as stated in point 4 (above) you will be charged the additional amount using the same method you used to make the first payment. If we cannot recover this additional amount we will attempt to contact you. Should you fail to pay the outstanding amount we may pass the information onto a third party or the Operator to recover any outstanding balance.
6.Responsible Party: For Inquiries or Complaints Regarding the sale and delivery of tour/accommodation please contact us. Regarding the staff and/ or amenity during the tour/accommodation stay please contact the operator or accommodation management directly. Regarding the operators performance, accommodation or general complaints, please contact the Operator.
7.Dispute resolution: If You have an issue with Our service or feel You have been unfairly treated please contact us. If You have already contacted Us and feel that You have not been fairly and reasonably treated, please email Us and ask Us for Our Dispute Resolution Procedure document. This document clearly outlines Your rights and avenues of appeal.
SECURITY POLICY
When We process Your order We collect Your credit card and personal information in keeping with Our Terms and Conditions of Use Our Refund Policy, Our Conditions Of Sale and Our Privacy Policy.
When processing Your payment We use a 256-bit SSL (Secure Socket Layer) system to encrypt all orders.
256 bit SSL Certificates are designed for securing intranets, extranets and web sites conducting secure transactions. 99.3% of Internet users inherently trust these secure certificates. (Source: www.webarama.com.au, Melbourne, Australia)
If You use Microsoft Internet Explorer (v. 5.0 and above), Netscape Navigator (v. 4.0 and above) AOL (v. 5.0 and above), Mozilla Firefox (1.0.2) Opera (v. 5.0 and above) or other name-brand browser software Your browser will be automatically configured to manage a SSL connection. Your browser will tell You when You have a secure connection by using a small padlock icon.
Refer to Your browsers 'help' function for details about this feature. This allows for text on secure pages to be converted to an encrypted message.
At no stage does Your credit card number get collected or stored in Our system. The only party to receive the entire card number is Our bank and Secure Payment Gateway.
If You are concerned about using Your credit card online please contact Us for assistance.
FRAUD POLICY
This policy is designed to protect the interests and security of Our customers.
When Ordering: We record Your host name, IP address and the time and date of the purchase to assure complete safety and security in completing any order via Our network. We can then use this IP address to obtain proof of access via the port and modem that logged on to Our network. Even AOL and Hotmail and other dynamic IP addresses gives Us the information needed to prosecute. This information is only collected for fraud prevention and will not be sold / given to any 3rd party. Please see Our Privacy Policy for more information. We will also use secure server technology to ensure Your details are protected. When processing Your payment We use a 128-bit SSL (Secure Socket Layer) system to encrypt all orders. Please see Our Security Policy for more information. We will email You upon receipt of Your order, verifying Your email address. Our on-line processing gateway automatically checks the database of Your credit card provider for reported lost or stolen card numbers and to verify against information from credit card providers that informs Us of lost, stolen and ¿continual chargeback¿ credit card numbers. We may also call You on the telephone to verify who You are as Our fraud policy provides for a random number of customers to be called each day by Our staff.
When Delivering: We will deliver Your purchase to You by the option You have selected at time of purchase. In any case, all options provide for You the customer to show identification and/or sign for the delivery of the goods. Please see Delivery Options during purchase for more information.
When You deny or dispute a charge: If You dispute Your charge contact Us now. Any person(s) committing fraud on Our network will be dealt with to the highest penalty allowable under law, without exception. If You falsely dispute a charge or falsely deny a payment on Your credit card will We start legal proceedings against You to recover the amount disputed, plus any costs incurred in collecting the proof or data required to ensure prosecution including international travel, hotel, car hire, fuel, meals etc and or any fees or costs relating to Our designated agent to appear in court. Credit card fraud is a serious offense and will be prosecuted to the fullest extent possible. This no tolerance policy of fighting back each and every case of credit card fraud by the designated agent will cost You much more money than the original amount of the service(s) You received.
Daintree Rainforest Wildlife tour
Payment Policy
We accept Visa Card or Mastercard, E-Way and PayPal.
Cancellation Policy
COVID Policy
For All bookings during COVID-19.
If your booking is affected for any reasons during COVID, we will allow you to change your travel date.
If you are unsure when you will travel, your booking will be open dated with NO expiration date.
Cancellation Policy
Cancellation fees are as follows
20% cancellation fee 30 days or more before departure
50% cancellation fee if within 30 days before departure
100% cancellation fee within 14 days before departures
Schedules subject to change without notice
Scuba Diving Insurance
All passengers are strongly advised to purchase a comprehensive Travel Insurance policy that includes trip cancellation insurance and Evacuation & Medical cover for scuba diving.
Please be aware that not all Travel Insurance companies cover scuba diving and in-water activities. Please read the wording of your policy carefully.
Any evacuation, vessel relocation, or medical expenses are the diver's financial responsibility in a Medical Emergency. We strongly recommend the purchase of dive insurance.
Cancellation / Rescheduling Policy
We reserve the right to change vessel, dive locations, and prices without notice.
Please note we must receive at least 48 hours' notice from you when choosing to cancel or reschedule a reservation. Cancellation refunds are not given within 48 hours' notice. This includes factors beyond your control, including medical problems, airline delays, bad weather, etc.
Please refer to the Trade Practices Act 1974. Travel Insurance is highly recommended.
Please contact our office if you require any further information.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
• No alcohol may be consumed prior to in water activities
• Children’s prices are from 4 – 14 years of age
• Please remember you need to allow 24 hours from your last dive before flying.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• Please call to confirm your trip 48 hours in advance on +61 7 4037 2700
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
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